We truly appreciate your business, and we're here to earn your trust every time you bring your car to us. Whether it's for a minor maintenance or a major service, we have a technician trained for the job. We're open from early in the morning until late at night, so we can get your car back to you quickly. We're the only Mercedes-Benz dealer in the area to have earned Mercedes-Benz' top award for quality, the Best of Best distinction, each year it's been offered. And, most of all, service with us because we're relationship,, not transaction, driven. By that we mean that every time you come here, we work to make sure you want to come back. We pride ourselves on the job we do, and on the lifelong customer and staff relationships we foster.
Our philosophy for success is simple:
"To grow and prosper through the provision of an outstanding service and sales experience."
Courtesy Car Policy
Please help us to maintain our Mercedes-Benz fleet. With your help we can continue providing clean and new Mercedes loaners for our customers' convenience for many years to come.
Customers receiving a courtesy car from MB of Smithtown must follow the following requirements. Please note that failure to follow these regulations may nullify our insurance coverage and therefore will leave the driver responsible for any damages incurred. Should you have any questions, please email servicedept@mbofsmithtown.com or call 631.265.7139.
Details of our loaner car agreement:
The motor vehicle shall not be misused or abused and shall be driven in a safe and careful manner.
The motor vehicle shall not be used for illegal purposes.
No person under the age of 21 (twenty one) years of age may operate the motor vehicle.
The motor vehicle is NON-SMOKING. Please properly restrain children and pets at all times.
The motor vehicle must be returned with at least the same amount of gas as it was received.
The customer is responsible for all tickets or traffic violations incurred while the vehicle is in the customer's posession.
The motor vehicle can only be operated in the following counties: SUFFOLK, NASSAU, QUEENS, BRONX, KINGS (BROOKLYN), AND MANHATTAN.
How can I contact Roadside Assistance?
Roadside Assistance can be contacted by calling 1-800-367-6372 (1-800-FOR-MERCEDES), 24 hours a day, 7 days a week. Roadside Assistance will provide the following services free of charge: changing a flat tire & putting on a spare, jump starting your vehicle, and providing up to 2 gallons of gas. Mercedes-Benz of Smithtown attends to service calls within our market area. Outside of our market area, emergency service needs will be attended to by the nearest authorized Mercedes-Benz dealership. There may be certain fees associated with other services provided by Roadside Assistance. Please consult your owner's manual and warranty for details.
Do I need an appointment when bringing in my car for service?
We recommend that every service (except emergencies) should be scheduled through an appointment. This will ensure that the services are performed as quickly as possible.
How do I schedule an appointment?
You can schedule an appointment by calling our service department at 631-265-7139 during service hours. You will be able to set your appointment with the Service Coordinators who will answer your call.
Tire Care
Tires are designed and built with great care to provide thousands of miles of excellent service. But, for maximum benefit, they must be maintained properly. The most important factors for tire care are: proper inflation pressure, proper tire wear, good driving habits, proper vehicle loading, and regular inspection. With the right amount of air pressure, you will achieve optimum tire performance. This means your tires wear longer, save fuel, and help prevent accidents. Check tire inflation pressure (including the spare) at least once a month and before every long trip. Tire pressure must be checked when the tire is cold, or before they have run a mile.
An unbalanced wheel and tire assembly may create a vibration when you drive on a smooth surface and may result in irregular tread wear.
The purpose of regularly rotating tires is to achieve more uniform wear on all tires on a vehicle. Your owners manual will state the recommended intervals for tire rotation. If no rotation period is recommended, then it is recommended to rotate your tires approximately every 6,000 miles.
Is there alternative transportation available?
Absolutely! We know that servicing your car isn't first on your priority list. To this end, we try to get you on your way with as little interruption as possible. We offer professionally driven Mercedes-Benz R-class for local trips to your office, the train station, and the mall. For those customers who have purchased a vehicle from Mercedes Benz of Smithtown, we provide Mercedes Benz courtesy cars.
How do I get replacement keys for my car?
Please call our parts department at 631-265-5339 to order a new key(s) for your Mercedes Benz. You will need to provide us with a copy of your drivers license and the registration for the vehicle prior to ordering the new key(s).
Proper and Timely Maintenance Preserves Your Warranty
Your new vehicle is protected by a factory warranty. However, the manufacturer does have the right to deny warranty coverage if you fail to service your vehicle at the factory-recommended mileage intervals. We will maintain your vehicle and keep copies of service records, adhering to the factory-recommended service guidelines. Additional service to your vehicle may be recommended by our service advisors.
|
